Affinity Plus Federal Credit Union

Message: Taylor was amazing! We refinanced our car loan from another institution at a lower rate. He even got us a lower rate for another loan that we had from another institution. He answered our questions fully. We were in and out quickly. He was very prompt in getting back to us.

Message: Best credit union hands down - they work with your situation, not solely on credit score. Yesterday I entered the Rochester drive-thru line for the first time in months and the member representative remembered me by name, even though he hadn't seen me in probably close to 6 months. Wonderful CU, wonderful employees and the branch manager Billie is a valuable asset to your team. Thanks Affinity Plus!

Message: Most of the time Affinity Plus is good. The big issues are the wait times and the single location. Standing in line for 20 minutes is great. Tellers are friendly, but maybe too friendly for the people waiting in line.. I get skipped for the drive thru that wait 2 min.

Message: I love this credit union! They are so helpful and they are a huge rarity in the banking industry because they simply care. They do so much for the community in addition to being wonderful toward their customers. Whether you are going to use this for personal banking or business banking, you definitely need to consider going to Affinity Plus. Now my only complaint is that they need more locations!

Message: I've been banking with Affinity since I as 16. The people that work there are always so nice and ready to help and I usually never have issues with them.. However I've been waiting on the phone for 21:19 as of this moment and still haven't heard from anyone. All I need to do is approve a purchase. I'm extremely patient and understanding, but I have called them twice in the last 2 hours and as of 23:14 I spoke to a very pleasant woman.. At 26:57 our call ended and my concerns addressed. However, I find it unnecessary to have to wait 23 minuets for a concern that took 3 to answer. If this issue could be addressed with the staff that would be wonderful!

Message: My granddaughter and I were to have met to get an account set up and help with student loan. I didn’t hear it had been canceled. Taylor from Rochester branch said he would help us get set up. He went out of his way to set up account for my granddaughter, getting information from her and set it up. while we waited outside. My granddaughter and I were impressed with his professionalism and willingness to help. My husband and I have been members for over 50 years and always impressed with staff willing to help. Thank you Taylor for helping us on Thursday 7/23/ 2020.