U.S. Bank Branch

Message: Your clients' time deserves respect. While some may tolerate extended waits, it's essential to recognize that not everyone has that luxury. I had a scheduled appointment to meet with Hailey W at 1:15 and arrived five minutes early. However, the initial interaction with a representative left much to be desired. Despite informing him of my appointment, he checked something at a nearby desk and then left without a word, later serving other customers.. After approximately 10 minutes of waiting, I approached him again, but there was still no information about Hailey's whereabouts. I emphasized that I had taken time off work for this appointment. He consulted with someone and eventually directed me to a room where two employees were engaged in conversation. I patiently waited at a nearby desk, but they continued to talk, necessitating another approach on my part. It was only then that Kyle K came to assist me.. I shared my frustration, yet there was no expression of empathy or apology. There was no explanation provided for Hailey's absence either. The nature of my requirement involved an international wire, and it became evident that Kyle had limited experience on this and the process took time longer than it should. It's okay to not be proficient, but I was expecting a better treatment.. Regrettably, it feels like appointments hold little value in this branch. Some individuals seem to feign productivity while customers like me are left waiting. We deserve better treatment of our time and needs.. Update 8/24/2023. The individual handling the social media accounts reached out to me and expressed their apologies for the incident. They assured me that they would take the matter to a higher level, and indeed, they followed through on their promise. Just yesterday, the manager of the branch personally phoned me to convey their apologies for the unfortunate situation. They even offered to reverse certain fees as a gesture of goodwill.. It's important to note that my intention wasn't solely to secure a fee reversal, but rather to advocate for the enhancement of their services. I conveyed this to the branch manager, who pledged to oversee the necessary changes. This experience demonstrated that they value customer feedback and are committed to addressing concerns.. I genuinely appreciated their proactive approach to resolving issues and their willingness to listen to customer grievances. As a result, I have every intention of continuing to utilize the services of this branch in the future.

Message: All the staff here are so nice and welcoming and helpful. One person that really stood was Tara. That girl is amazing and smart and so helpful. She knows her stuff! Thank you for being the best bank ever!

Message: Shaun H is hands down the best banker/teller bank employee I have ever worked with. He always goes above and beyond and answers any questions I might have for my business or my personal banking needs 5/5. If you are looking for the best go see Shaun.